Stop Losing Money to Skill Bottlenecks

Most service centers are capacity-constrained not by bays or hours, but by which techs can do which work. Mentor Mentee tracks every tech's skills and systematically builds team-wide proficiency, boosting effective labor rate, eliminating capacity constraints, and maximizing bay utilization.

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Zimbrick Honda Case Study
Patent Pending
The Hidden Constraint in Your Service Department: Skill-Based Bottlenecks

Work sits in queue waiting for specific techs

Your effective labor rate suffers because jobs take longer than book time

You're paying for bay capacity you can't fully utilize

A-level techs are overworked while others wait for work

You're capacity-constrained regardless of how many bays or techs you have.

Uneven Skill Distribution:

  • Work sits in queue waiting for specific techs
  • Your effective labor rate suffers because jobs take longer than book time
  • You're paying for bay capacity you can't fully utilize
  • A-level techs are overworked while others wait for work
How Mentor Mentee Solves This
Mentor Mentee Manager Dashboard

Proficiency Development

Understand how many reps techs are completing across brake work, diagnostics, electrical, and other service categories. As more techs become proficient in multiple repair types, service managers have more flexibility to distribute ROs efficiently and reduce routing bottlenecks.

 

 

Mentor Mentee Career Pathway

Structured Skill Progression

Techs complete skill levels based on demonstrated repetition competency across service categories, from oil changes and inspections to complex diagnostics and drivetrain work. ROs get completed more quickly because work distribution spreads across the entire tech team, not just A-level techs.
Mentor Mentee Reporting

Proficiency and Performance Data

Reports track earned competencies and reps over time by service type. As proficiency increases across the automotive service team, throughput typically improves 15-25% with the same bays and labor hours, directly impacting effective labor rate and hours per RO.

 

 

Real Results from Automotive Service Leaders Like You

Pays for itself if you do it correctly. If it isn’t working, the wrong person is running it. It’s extremely easy to use and understand.

PARTS & SERVICE DIRECTOR, HONDA RICH B.

It's so straightforward that after that first orientation of the system, everyone is on the same page of using it.

SERVICE MANAGER, HYUNDAI FUE Y.

We’re running out of places to put technicians because they’re progressing so fast. It’s easier than ever to identify standouts, and that’s changed how we develop and promote internally.

SERVICE MANAGER, HONDA WILL B.

Real stories. Real results.

See how other service teams are driving better business outcomes.

How Mentor Mentee Impacts Your Bottom Line
Mentor Mentee ROI Calculator

When you systematically build proficiency:

  • Effective Labor Rate increases 15-25% as more jobs are completed in book time
  • Hours per RO improve because work isn't waiting in queue for specific techs
  • Bay utilization increases when any qualified tech can handle any RO
  • Labor gross profit grows without adding overhead
FAQs

Our effective labor rate is already strong. How does Mentor Mentee help us?

Even shops with strong ELR have skill distribution gaps. If certain work can only be done by 2-3 techs, you're capacity-constrained regardless of your rate. Mentor Mentee expands capability across your team so more techs can handle more types of work.

We already have a DMS. Why do we need this?

Mentor Mentee doesn't replace your DMS. A DMS manages transactions and workflow. Mentor Mentee tracks tech proficiency and skill development. We can integrate with your DMS to connect proficiency data with job performance.

Can we use this with experienced techs or just apprentices?

Works for techs at all proficiency levels, apprentices to master techs.

Can Mentor Mentee help standardize training across multiple locations?

Yes. Multi-location operations use Mentor Mentee to maintain consistent standards across shops.

What results do customers typically see?

Faster tech development, improved productivity, and better team consistency. Customers typically report improvements in effective labor rate, hours per RO, and capacity. Specific results vary.

 

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