Frequently Asked Questions

A tech proficiency platform that tracks skill development and career progression for automotive and diesel service teams.

Contact our team for a discovery call. We'll configure career pathways based on your operation, then launch your team (typical setup: 4 weeks).

Varies by team size and customization needs. Contact us for a timeline specific to your operation.

Monthly check-ins and quarterly reviews with your account team.

You can configure the system before hiring. Many shops set up proficiency standards in advance.

Mentor Mentee provides the structure to create one. We help you define proficiency standards and progression.

A structured outline of skills and tasks a tech needs to master as they progress through different roles.

Yes. We include ASE-aligned task lists and allow customization to match your shop's work.

ASE, OEM, safety, and custom certifications.

Works for techs at all proficiency levels, apprentices to master techs.

Yes. Mentor Mentee tracks OEM training completion and hands-on proficiency.

Yes. Multi-location operations use Mentor Mentee to maintain consistent standards across shops.

Yes.

Fixed operations directors and managers, service managers, and shop owners managing tech development.

Faster tech development, improved productivity, and better team consistency. Customers typically report improvements in effective labor rate, hours per RO, and capacity. Specific results vary.

Even shops with strong ELR have skill distribution gaps. If certain work can only be done by 2-3 techs, you're capacity-constrained regardless of your rate. Mentor Mentee expands capability across your team so more techs can handle more types of work.

Most shops have skill gaps that limit capacity – certain jobs can only go to certain techs. Mentor Mentee systematically closes those gaps.

Even experienced teams have capability distribution issues. Mentor Mentee helps you standardize proficiency, reduce variability, and ensure consistency across all techs and locations.

Yes. We can integrate with LMS and DMS platforms.

Mentor Mentee doesn't replace your DMS. A DMS manages transactions and workflow. Mentor Mentee tracks tech proficiency and skill development. We can integrate with your DMS to connect proficiency data with job performance.

An LMS delivers training content. Mentor Mentee tracks whether techs can actually perform the work hands-on. Many shops use both – LMS for learning, Mentor Mentee for proficiency verification.

Yes. An LMS delivers training content. Mentor Mentee tracks hands-on proficiency and progress.