Frequently Asked Questions (FAQ)
How do I get started with Mentor Mentee?
- Click here or contact our team to explore your options.
- Purchase your subscription.
- Begin training, mentoring, and tracking your technicians through the Mentor Mentee system.
In just a few steps, you’ll have a structured mentoring program in place to strengthen technician development and retention.
I'm a mentee (or mentor) and my employer asked me to sign up. How do I get started?
Once your employer has added you to their Mentor Mentee account, you’ll receive an email with instructions to download the app or log in through our website.
After logging in, you’ll get access to your personal assessment, career pathway, skill sets, and online courses.
For login or access issues, check with your employer first. For additional support, contact us at (816) 375-7430 or info@mentormentee.com.
Do I need special equipment to use Mentor Mentee?
No special equipment is required. Mentor Mentee works on any desktop, tablet, or smartphone with internet access. Mentors and mentees can log progress, track skill development, and follow career pathways in just seconds, right from the shop bay or office.
Where can I download the app?
The Mentor Mentee app is available for both iOS and Android devices. You can download it directly from the App Store or Google Play.
Once installed, simply log in with your account credentials to start tracking progress, accessing career pathways, and managing mentoring activity from your mobile device.


What is the difference between a mentoring program and a registered apprenticeship?
A mentoring program is a flexible, company-driven approach to training that focuses on on-the-job skill development and long-term career growth within your organization.
A registered apprenticeship, on the other hand, follows a U.S. Department of Labor (DOL)–approved structure with defined requirements, regulations, and formal credentials.
Both pathways help grow skilled technicians, but mentoring programs provide more customization to fit your business needs and can be implemented quickly without government oversight.
Does Mentor Mentee work with DOL apprenticeship programs?
Yes. Mentor Mentee can be used alongside Department of Labor (DOL)–registered apprenticeship programs to manage and track progress. The system allows you to:
- Build task lists and skill sets
- Track individual progress and competency
- Monitor time-based, competency-based, or hybrid apprenticeship models
This makes it easy to align structured mentoring with DOL requirements while still customizing training for your business needs.
What industries does Mentor Mentee work with?
Mentor Mentee serves key areas of the automotive industry, including:
- Dealership service departments
- Automotive service and repair shops
- Heavy-duty and diesel
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Career and Technical Education (CTE) programs
If you’re looking for mentoring or apprenticeship support in another industry, contact us to discuss how Mentor Mentee can fit your needs.
What if I don't have a mentee or apprentice yet?
That’s no problem. Even if you don’t have a mentee or apprentice lined up, you can still set up Mentor Mentee to prepare your mentoring program. A Mentor Mentee representative can help you build the structure, tasks, and skill sets now so you’re ready to go when your next hire arrives.
Contact us to get started.
What is technical mentoring?
Technical mentoring is a structured process where experienced technicians guide newer team members in a hands-on setting. The focus is on developing specialized skills, building real-world expertise, and accelerating career growth.
By sharing knowledge and providing on-the-job support, mentors help entry-level employees gain proficiency faster and become confident, competent technical professionals.
What are assessments and why do they matter?
Assessments are self-evaluation and insight tools used to guide the mentoring process. They help identify the tendencies, strengths, and growth areas of each participant–the Mentor Manager (supervisor), the Mentor, and the Mentee or Apprentice.
By understanding these traits before pairing mentors and mentees, organizations can align personalities, improve communication, and set everyone up for a more successful mentoring experience.
Does Mentor Mentee use industry-approved task lists?
Yes. Mentor Mentee includes task lists and skill sets developed by credible industry authorities such as ASE, along with other open-source resources.
You can also build custom task lists and skill sets tailored to your business needs, giving you both industry standards and flexibility in one system.
Can Mentor Mentee integrate with our existing systems?
Yes. Mentor Mentee integrates with a variety of systems, including learning management systems (LMS), dealer management systems (DMS), and other business platforms via APIs.
Our support team works with you to customize the integration so Mentor Mentee fits seamlessly into your existing workflow.
How secure is my data on your platform?
Your data is protected with industry-leading safeguards, including encryption, access controls, and regular security audits. Mentor Mentee also complies with relevant data protection regulations to ensure your information remains safe and confidential.
We will never sell your data to third parties or advertisers.
What is Mentor Mentee?
Mentor Mentee is a mentoring management system built for the automotive and diesel industries. It helps businesses develop technicians faster, retain them longer, and build clear career pathways that align with company goals.
Through structured mentoring, skills tracking, and certification management, Mentor Mentee creates accountability and rewards progress improving technician performance, job satisfaction, and loyalty. The result is stronger retention, lower rework costs, increased throughput, and improved profitability.
When you invest in people first, they give back to the business–creating a sustainable cycle of growth where everyone wins.
What is a career pathway?
A career pathway is a structured roadmap that outlines how a technician grows in skills, responsibilities, and roles over time. It often includes role progression (for example, C-tech → B-tech → A-tech), defined skill sets, services performed, online training, and certifications.
Career pathways give technicians a clear direction for advancement while helping businesses build a stronger, more skilled workforce.
What industry certifications can I track?
Mentor Mentee can track any industry certification your technicians pursue. This includes common credentials such as ASE certifications, OEM training, safety and compliance certifications, and more.
If your team requires additional or custom certifications, Mentor Mentee can track those as well, keeping all technician achievements in one place.
What if I don’t have a mentoring program?
That’s no problem. Whether you’re starting fresh or building on something informal, Mentor Mentee gives you the structure and tools to launch a mentoring program at any stage.
Our team works with you to tailor the system to your business needs so you can start developing technicians, improving retention, and building clear career pathways right away.
How does Mentor Mentee reduce technician turnover?
Mentor Mentee helps shops cut turnover by giving technicians clear career pathways, structured skill development, and real support in the bay. When techs see growth and feel valued, they stay longer saving your business thousands in replacement costs.
See the numbers for your shop → ROI Calculator
How quickly can new technicians ramp up using Mentor Mentee?
With structured mentoring and real-time task tracking, new technicians ramp up in weeks instead of months. Service managers see faster productivity, fewer errors, and quicker ROI on new hires.
Learn how teams cut ramp time → Zimbrick Honda Case Study
Can Mentor Mentee help standardize training across multiple locations?
Yes. Mentor Mentee gives leadership visibility into training across every shop. Whether you manage 3 locations or 300, you’ll see consistent progress tracking, standardized task lists, and clear benchmarks across the organization.
Is Mentor Mentee different from a learning management system (LMS)?
Does Mentor Mentee work for diesel and fleet operations?
Absolutely. Diesel and fleet teams rely on uptime, and Mentor Mentee helps keep technicians engaged, trained, and on track. Custom diesel skill sets and fleet-specific pathways ensure consistent performance and compliance.
Can Mentor Mentee support OEM/brand-specific training?
Yes. Mentor Mentee works alongside OEM or brand-specific programs by providing structured mentoring and real-time tracking. Dealers use it to ensure consistency, accountability, and stronger results from OEM training investments.
What support do service managers get with Mentor Mentee?
Service managers gain full visibility into technician progress, career pathways, and mentoring activity. Dashboards and reporting help leaders track performance, hold mentors accountable, and identify where support is needed.
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