Frequently Asked Questions (FAQ)

How Do I Get Started with Mentor Mentee?

  • Click here or contact a Mentor Mentee rep to explore your options.
  • Purchase your subscription.
  • Start training and tracking your mentees and/or apprentices– it’s that easy!

I am a Mentee (or Mentor) and My Employer Asked Me to Sign Up. How Do I Get Started?

Your employer will first need to add you to their Mentor Mentee account. Once added, you’ll receive an email with clear instructions on how to download the app or login through our website to set up your individual account.

Once you’re logged in, you’ll have access to your personal assessment, online courses, career pathway, and skills sets.

If you run into any issues, check with your employer first. If they need further assistance, they may contact us at (816) 375-7430 or email info@mentormentee.com.

Do I Need Special Equipment to Use Mentor Mentee?

No! All you need to use Mentor Mentee is a desktop computer, tablet, or mobile phone with internet access. Mentors and mentees can easily track skill progress right from their own devices–in just seconds, right from the shop.

Where Can I Download the App?

  • apple store
  • google play store

What is the Difference Between a Mentoring Program and a Registered Apprenticeship?

A Mentoring Program is a flexible, company-driven approach to training, focusing on skill development and career growth within your organization.

A Registered Apprenticeship follows a Department of Labor (DOL)-approved structure with specific requirements, regulation, and credentials. Both help grow skilled technicians, but mentoring programs offer more customization to fit your business needs.

Does Mentor Mentee Work With DOL Apprenticeship Programs?

Yes! Mentor Mentee can be used to set up task lists or skill sets, track individual’s progress, track competency, time, or hybrid-based Department of Labor (DOL) apprenticeship programs.

What Industries Does Mentor Mentee Work With?

Mentor Mentee currently works with three areas of the automotive industry:

  1. Automotive service and repair
  2. Heavy-duty & diesel
  3. CTE programs

If you’re looking for mentoring or apprenticeship support in other industries, feel free to contact us.

What if I Don't Have a Mentee or Apprentice Yet?

If you don’t have a mentee lined up yet, now is the perfect time to prepare your mentoring program with the help of a Mentor Mentee rep. Click here to get started.

What is Technical Mentoring?

Technical mentoring is the process of mentoring in a technical setting, focused on training and developing hands-on expertise in specialized fields. Experienced technicians guide entry-level employees, sharing their knowledge to help them gain proficiency and become competent technical professionals more quickly.

What Are Assessments and Why Do They Matter?

Assessments serve as a thoughtful guide and self-evaluation tool for company culture and key participants: The Mentor Manager (also called Supervisor), the Mentor, and the Mentee or Apprentice. Understanding each person’s tendencies, strengths, and weaknesses before pairing a Mentor and a Mentee is a smart management move that sets everyone up for success.

Does Mentor Mentee Use Industry-Approved Task Lists?

Yes! Some task lists and skill sets included in our mentoring management system are open-source and developed by credible industry authorities like ASE. However, we can also help you create custom task lists and skill sets specific to your business needs.

Can Mentor Mentee Integrate with Our Existing Systems?

Yes! Mentor Mentee integrates with various LMS, DMS, and other related business systems via API(s). Our support team will work with you to customize the integration to fit your needs.

How Secure is My Data on Your Platform?

Our platform uses industry-leading protections, including data encryption, access control, and regular security audits. We also comply with relevant data protection regulations to keep your information safe and confidential. Mentor Mentee will never sell user data to third-parties or advertisers.

What is Mentor Mentee?

Mentor Mentee is a mentoring management system that helps grow skilled technicians faster and retain them longer through custom career pathways. Through structured technical mentoring, skill development, and certification tracking, we help you build a sustainable workforce specific to your business needs.

What is a Career Pathway?

A career pathway is a structured roadmap for skill development and career growth. Career pathways often consist of role progression (i.e. C-tech → B-tech → A-tech), skill sets, skills and services, online training, certifications, and more.

What Industry Certifications Can I Track?

We can track any and all industry certifications.

What if I Don’t Have a Mentoring Program?

That’s okay! Whether you’re starting fresh or already have something informal in place, we can help. Our mentoring management system provides structure and tools to support mentoring at any stage, and our team works with you to ensure it fits your business needs.

How Does Mentor Mentee Reduce Technician Turnover?

Mentor Mentee helps shops cut turnover by giving technicians clear career pathways, structured skill development, and real support in the bay. When techs see growth and feel valued, they stay longer – saving your business thousands in replacement costs.


See the numbers for your shop → ROI Calculator

How Quickly Can New Technicians Ramp Up Using Mentor Mentee?

With structured mentoring and real-time task tracking, new technicians ramp up in weeks instead of months. Service managers see faster productivity, fewer errors, and quicker ROI on new hires.


Learn how teams cut ramp time → Zimbrick Honda Case Study

Can Mentor Mentee Help Standardize Training Across Multiple Locations?

Yes. Mentor Mentee gives leadership visibility into training across every shop. Whether you manage 3 locations or 300, you’ll see consistent progress tracking, standardized task lists, and clear benchmarks across the organization.

Is Mentor Mentee Different from a Learning Management System (LMS)?

Yes. LMS platforms are trainer-led and classroom-focused. Mentor Mentee is built for the bay – giving technicians a clear career path forward, delivering real-time feedback from their mentor, and tracking hands-on skills. It complements LMS content by turning training into measurable performance.

Does Mentor Mentee Work for Diesel and Fleet Operations?

Absolutely. Diesel and fleet teams rely on uptime, and Mentor Mentee helps keep technicians engaged, trained, and on track. Custom diesel skill sets and fleet-specific pathways ensure consistent performance and compliance.

Can Mentor Mentee Support OEM/Brand-Specific Training?

Yes. Mentor Mentee works alongside OEM or brand-specific programs by providing structured mentoring and real-time tracking. Dealers use it to ensure consistency, accountability, and stronger results from OEM training investments.

What Support Do Service Managers Get with Mentor Mentee?

Service managers gain full visibility into technician progress, career pathways, and mentoring activity. Dashboards and reporting help leaders track performance, hold mentors accountable, and identify where support is needed.

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