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Frequently Asked Questions (FAQ)

Technical mentoring is a method of on-the-job training with a primary focus on rapidly gaining hands-on technical experience on specific tasks by working with a skilled technical expert. Experienced technicians share their know-how with entry-level hires, helping them to become competent technical professionals more quickly.

Yes! Mentor Mentee can be used to set up task lists, track individual’s progress, track competency, time, or hybrid-based Department of Labor (DOL) apprenticeship programs.

Currently, Mentor Mentee is primarily targeted for three areas of automotive:

  1. Automotive service, maintenance, and repair.
  2. Heavy-duty & diesel.
  3. Collision repair/refinish.

Feel free to call (888) 800-9250 if you are interested in mentoring or apprenticeship assistance in other industries.

If you don’t have a mentee in the queue NOW is a GREAT time to “get ready.”

Purchase your license and start with a Mentor Mentee – “assessment”. Assessments are for your company, the supervisor, mentor, and mentee/apprentice and are included in your license. After assessment, each participant can take specific online training to know their role, what to do and how to do it. You can view and practice using use a task list and learn to track competency BEFORE your new mentee or apprentice starts.

Best of all, assess and ready your mentor(s) prospects. Meet, talk, and practice tracking using the app. You can even set up a growth plan for a current technician or a potential mentor. Understand ahead of time what the mentor and mentee must do. The manager, mentor, and mentee each has their own specific online training course. Get ready now! The employee shortage isn’t going to end soon. Make sure when your first official mentee or apprentice is ready the rest of your mentoring team is ready as well!

Mentee candidates are everywhere! And it is management’s job to continuously attract, evaluate, hire, train, and retain new staff. With the labor shortages accelerated by the pandemic we predict human resources will become as much a part of managing a business as actually doing the technical work. Tips and pointers for attracting help are included. Research shows entry-level and semi-skilled applicants are MUCH more attracted to a company that offers a plan and a mentor for their career growth.

Mentor Mentee’s online courses help you find, attract, and educate semi-skilled and entry-level workers. Students want continued on-the-job training! Mentees want jobs that lead to meaningful careers. Your goal is for students to become mentees and mentees to become competent, full time, profit contributors.

Mentor Mentee is not just a plan—it is a professional process and tool set based on input of thousands of automotive instructors, business leaders and experts with a passion for the industry. Mentor Mentee has the tools and processes you need!

No! Apart from an internet connection, the only equipment needed to use for Mentor Mentee to help your organization is a desktop computer, tablet, or mobile phone. The mentor and mentee can use their own mobile phone or devices for tracking task progress in shop, in seconds.

  • Discuss your options with a Mentor Mentee rep.
  • Purchase your subscription
  • Start training and tracking your mentees and/or apprentices! Easy!
  • Get Started

Yes! Goals are important. At the core of the system is the task list that guides the mentor and mentee/apprentice as to what to do.

You determine the goals when you create the work plan of the tasks and set a target completion date. The plan defines each task, dates for competency, and tracks progress to know whether goals are hit… or not. Goals help the mentor and mentee stay on track and gives feedback on how each mentee progresses. If the goals are too aggressive or not enough, you can edit and keep going. Guide your team by using goals and achieving them.

First, there are different assessments for different purposes. An assessment is a group of very specific online questions that help the manager to consider the company culture and whether it is open and accepting on on-the-job training such as mentoring or apprenticeship.

Assessments are also a thoughtful guide and self-evaluation by the main participants: The Mentor Manager (also called Supervisor), the Mentor, and the Mentee or Apprentice. Understanding the tendencies, strengths, and weaknesses of each BEFORE setting up the Mentor and Mentee team is smart management.

Your employer will first need to add you to their Mentor Mentee account. Once you are added, you should immediately receive an automatic email with precise instructions for downloading the App and setting up your individual account. When you are in the app you can access a personal assessment, online courses, and task lists. If you have any trouble, please ask your employer for help first and then they may contact us directly at (888) 800-9250 or email us at

Yes! The more you buy, the more you save. Click here to see tiered pricing.

Our staff and especially our owners have served on various mentoring and automotive boards and have been affiliated with such automotive organizations as ASA, ASE, CREF, I-CAR, SCRS, Insurers, OEM’s, NADA, ASE Education Foundation, franchises, and automotive dealers and independent facilities of all types.

We have received mentoring awards and industry inductions including automotive…Eagles Club, Top 25 Most Influential Leaders in the 20th Century (Collision), Lifetime Achievement in Mentoring, and other mentoring awards including in health care. We have developed and operated mentoring systems for over 20 years and yes, we have tons of background in automotive education and technical mentoring! Call, we’ll tell you more.

Yes! The program is functional on desktop computers as well as Apple and Android mobile devices. (Your online training is best when taken on a desktop device).

The core task lists used in our mentoring programs are open source and authored by credible industry authorities like ASE. However, we can help you develop a custom task list that is highly specific for your business.

Our software licenses are available on an annual basis. If you choose to cancel, your subscription will remain active until the end of your annual subscription period, and you’ll continue to have access to all the features and benefits of your current plan. Please be advised that we do not offer refunds for cancellations.

After the end of the subscription period, if you choose not to renew, you will no longer be billed.

If you need assistance or have additional questions about your subscription, please don’t hesitate to contact our customer support team. We’re here to help!

Our software platform streamlines the knowledge transfer process within your automotive enterprise by connecting experienced employees with newer staff members. By facilitating these connections, our platform helps improve employee productivity, enhance skill development, and reduce turnover, ultimately resulting in a more efficient and competitive organization. For some enterprise customers, the most important platform feature is the grassroots real-time data to track the success of a company’s workforce.

Yes. Our software can be integrated with many popular HR and project management systems to ensure seamless data exchange and consistency across your organization. Our dedicated support team will work with you to customize the integration based on your specific needs. In some cases, there may be a small fee associated with the custom software development needed to build this feature or create an API.

We take data security very seriously. Our platform uses industry-leading security measures, including data encryption, access control, and regular security audits. We also comply with relevant data protection regulations to keep your information confidential and secure. Additionally, Mentor Mentee will never sell user data to third-party advertisers.