Your Shop’s Operating System for Developing Tech Competency

Improve efficiency.Unlock capacity.Drive profit.

Achieving KPIs — ELR, hours per RO, customer satisfaction — runs through a technician and their capability. Yet ROs get dispatched based on what someone thinks they know about each tech. Mentor Mentee tracks tech competency, so you can see who’s ready for what work and how to unlock capacity in the tech team you already have.

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Mentor Mentee Skill Set Progress Report showing average competency by system and each technician’s completed and incomplete competencies

The Skill Set Progress Report: see where competency exists across your team, down to each tech and task.

Sound familiar?

You’re managing the results of capacity. Not capacity itself.

01

Looking at capacity in the rearview mirror

You only see capacity after the month closes. Hours, efficiency and ELR show up in end-of-month reports. By then, the capacity is already gone.

02

Who can do what lives in someone’s head

Your dispatcher knows who can handle the work. If they’re out tomorrow, that tribal knowledge goes with them.

03

The hard work waits on the same few techs

Complex jobs queue behind your best people while others sit underloaded. You can’t schedule your way past a skill gap.

How it works

The operating loop that turns capacity into productive hours

Watch the full platform demo →

Mentor Mentee career pathway showing a technician’s progress from entry-level to Master

Step 1

Map the pathway

Structured levels from entry-level to Master, built around your OEM, LMS and on-the-job training, so every tech knows what it takes to move up.

Mentor reviewing a technician’s logged reps with rating, notes and photo attachments before approving

Step 2

Log reps. Validate competency.

Mentees log reps on real work in the app. Mentors review them and validate that the competency is real.

Mentor Mentee reporting dashboard with earned competencies and reps recorded over time

Step 3

See it in real time. Act on it.

Leadership sees every tech’s competency as it happens, and distributes work, develops skills and rewards progress before the month closes.

Results

Zimbrick Honda: Mentor Mentee’s Impact

72%

mentee retention — 10% above industry average*

+28%

labor sales

+11%

effective labor rate

*Source: NADA Workforce Study · Results vary by shop.Read all case studies →

“We’re running out of places to put technicians because they’re progressing so fast. It’s easier than ever to identify standouts, and that’s changed how we develop and promote internally.”

Will B.Service Manager, Honda

“It’s so straightforward that after that first orientation of the system, everyone is on the same page of using it.”

Fue Y.Service Manager, Hyundai

“Mentor Mentee drives that communication between the mentee and mentor. We’ve never had anything like it.”

Dave K.Director of Operations, Heavy-Duty Diesel

Why Mentor Mentee

The industry standardized the expectation. Not the development.

For more than a century, flat rate has defined how productive a technician should be. What the industry never had is a systematic way to build technicians who can consistently meet that standard. High-performing service departments aren’t built by accident. Mentor Mentee is the patent-pending operating system that closes that gap.

Managing a shop

Leading an operation with Mentor Mentee

Training records show courses completed

Validated reps show what each tech can actually do

Who can do what lives in the dispatcher’s head

Every tech’s validated skills are visible to leadership

Career path lives in someone’s head

Every tech sees a structured path to Master

Capacity shows up in end-of-month reports

Competency is visible in real time, all month long

Every gap defaults to “we need to hire”

Know whether to reassign, develop or hire

Built to get used

For techs and leaders who don’t want another app

You’ve bought a tool nobody used before. Mentor Mentee needs no tech savvy and no learning curve — five minutes to get going on desktop, tablet or phone.

TechniciansSee your path, log your reps, get credit for what you can do.

MentorsSign off on real work in seconds, from the bay.

Service managersSee who’s ready for what and distribute work with confidence.

Dealer groupsOne competency standard and real-time visibility across every store.

Questions service leaders ask

What does it cost?

Less than $5 a day for each mentee technician.

How long until we see results?

Teams are using it within minutes. Shops typically see movement in ELR and hours per RO within 6–9 months.

Does it replace our OEM training or LMS?

No. It turns OEM, LMS and on-the-job training into validated competency you can act on.

Who verifies a tech’s competency?

A designated mentor verifies a technician’s competency by reviewing their hands-on work and confirming they can perform the task correctly.

Does it work across multiple stores?

Yes. Multi-location groups get enterprise-level access for leadership across every store.