Your tech just completed a comprehensive diagnostic training course. Passed the final exam. Got certified. Knows how to use scan tools, interpret codes, trace electrical issues.
Back in the shop, first diagnostic job takes 3 hours. It books for 1.5.
What happened? They have the knowledge. They don't have proficiency yet.
Training teaches knowledge. How systems work, how to diagnose problems, what steps to follow. It's the foundation: understanding concepts, learning theory, passing tests.
Your tech learns how to read scan data, how to trace circuits, what tools to use. That's valuable. That's necessary. But that's not proficiency.
Proficiency is being able to do the work efficiently and accurately. It's built through consistent repetition.
First diagnostic job after training takes 3 hours for a 1.5-hour job. The tech knows the steps but they're slow. Fifth diagnostic takes 2.5 hours. Twentieth diagnostic hits book time at 1.5 hours. That's proficiency.
Most shops confuse training completion with job readiness. Tech completes training, passes the test, and shops expect immediate improvement.
But there's a gap between "I know how this works" and "I can do this with my eyes closed."
That gap gets bridged through repetition on real work, not more classroom time.
Building proficiency after training requires two things:
Without structure and visibility, proficiency builds slowly and unpredictably.
Mentor Mentee gives techs structured pathways and visibility into exactly what they need to master next.
You see where each tech is in building proficiency on diagnostics, alignments, transmissions. You know who's ready for more complex work and who needs more repetition on foundational skills.
Training provides the knowledge. Mentor Mentee provides the structure and visibility that turns knowledge into capability.
Result: Techs move from "I know how" to "I can do it efficiently" in months, not years.
Here's what it looks like when training doesn't translate to proficiency: techs who know how to do the work but take twice as long to complete it. Labor hours consumed that don't match what you're billing. Capacity constrained not by bays, but by efficiency.
Training gives techs the knowledge foundation. Building proficiency on that foundation requires Mentor Mentee.
Schedule a demo and we'll show you how.