Knowing who is ready for what work starts with knowing where competency exists across the team.
Knowing who is ready for what work starts with knowing where competency exists across the team.
Mentor Mentee’s new Skill Set Progress Report gives service leaders that visibility in one place.
The report helps managers use actual progress data to support readiness decisions, distribute work more confidently, and see where additional skill coverage could help increase shop capacity.
It can also help leaders see what still needs to be completed when OEM training or certification is tied to incentives or technician bonuses.
Know Who’s Ready for What Work
There is a difference between thinking a technician can complete the work and knowing they have demonstrated the competency to do it.
With clearer visibility into technician competency, managers can make more informed decisions about who gets what work, where mentor oversight is still needed, and where additional development should happen before a technician works independently.
That visibility can also show where skill coverage is thin and where developing more technicians could give the shop greater flexibility and capacity.
Keep OEM Training and Certification on Track
When OEM training or certification completion is tied to incentives or technician bonuses, leaders need to know exactly where each technician stands.
The Skill Set Progress Report makes it easier to see what has been completed, what is still outstanding, and what still needs to happen to qualify for available OEM incentives or technician bonuses.
That gives managers a clearer place to focus development and helps keep available dollars from being left on the table.
See Progress Across the Team
Managers can use the Skill Set Progress Report to:
- See progress across each skill set
- Identify skill coverage gaps and development priorities
- Drill into individual technician progress
- See exactly what has been completed and what is still outstanding
The report gives service leaders a clearer way to move from the team-level view down to the individual technician and use that information to guide what happens next.
Know who’s ready for what work, where development is needed, and where additional competency can create more capacity.
Frequently Asked Questions
What does the Skill Set Progress Report show?
The report shows progress across skill sets and allows managers to drill into individual technicians to see what has been completed and what is still outstanding.
How can managers use the report for work distribution?
Managers can use competency data to better understand who is ready for specific work and where additional mentor oversight or development may still be needed.
Can the report help with OEM training and certification requirements?
Yes. The report makes it easier to see what has been completed and what remains outstanding when training or certification requirements are tied to OEM incentives or technician bonuses.
How can the report support shop capacity?
Seeing where competency exists and where skill coverage is thin can help leaders focus development and expand the number of technicians able to take on certain work.
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