Gen Z is reshaping the workforce, and the automotive service and heavy-duty diesel industries are no exception. With the technician shortage growing, connecting with this generation is not just about recruiting, it’s about retaining them through values-driven development.
Mentor Mentee is designed with this in mind: giving new technicians clear career pathways, structured skill sets, real-time feedback, and accountability – all aligned with what Gen Z values in their work.
Feeling Valued
Gen Z technicians want to feel that their contributions matter. According to Deloitte’s 2025 Gen Z & Millennial Survey, nearly half of Gen Zs say recognition and meaning at work are top priorities.
Mentor Mentee supports this by tracking technician progress, logging milestones, and giving managers visibility so achievements are recognized, building stronger trust and loyalty.
Constant Feedback
Gen Z thrives on feedback. They don’t want to wait for annual reviews; they want real-time guidance. WrenchWay’s 2025 survey found 72% of technicians say their shop doesn’t do a good job teaching new hires or recognizing mentors.
Our platform changes that. Mentor Mentee allows mentors to provide ongoing, constructive feedback, helping new technicians develop faster and feel supported every step of the way.
Structured Guidance
Clarity matters. Gen Z expects direction and structure as they enter a complex industry. Mentor Mentee provides custom skill sets mapped to career pathways, so new technicians know exactly what they need to learn and how it connects to their future growth.
This structure gives managers confidence that development is consistent across the team, not left to chance.
Accountability
Accountability isn’t about micromanagement; it’s about building ownership. Gen Z technicians want to be trusted but also held responsible. Mentor Mentee’s proprietary assessments and progress tracking ensure both mentors and mentees stay accountable, keeping development on track.
Being Part of Something Bigger
Gen Z wants purpose. They want to feel like their work connects to a larger impact. In the Service Profit Chain, technician engagement leads to better performance, which drives customer satisfaction and ultimately, profitability.
By building a culture of mentoring, shops using Mentor Mentee don’t just grow technicians, they grow stronger businesses and elevate industry standards. That sense of purpose aligns directly with what Gen Z is looking for.
The Bottom Line
Mentoring for Gen Z is not optional, it’s the key to closing the technician gap. By aligning with their values of recognition, feedback, structure, accountability, and purpose, Mentor Mentee helps dealer groups, service centers, and diesel fleets build engaged, future-ready teams.
👉 Ready to connect with the next generation of technicians? Check out our ROI Calculator and see how structured mentoring impacts retention and profitability.