Mentor Mentee Introduces Photo & Video Capture for Greater Visibility Into Technician Development

How do you verify that a technician can perform a task correctly when you're not there to see it?

Whether a technician is returning from an off-site training session or completing work in the field, mentors and managers need visibility into how that work is being performed.

Mentor Mentee's new Photo & Video Capture feature makes it easier to document completed work, provide feedback remotely, and support competency validation.

See the Work, Even When You're Not There

Technicians can now attach photos and videos directly to task repetitions within Mentor Mentee.

This gives mentors and managers additional visibility into completed work, allowing them to review visual documentation, provide feedback, and maintain a record of demonstrated competency.

Attachments remain saved with the task repetition for future reference.

Bringing Training Back to the Bay

Consider a technician who attends an off-site training session to learn a new repair procedure.

The instructor demonstrates the process, the technician completes the training, and then returns to their dealership.

But how does the instructor know the technician can correctly apply what they learned back in the shop?

With Photo & Video Capture, technicians can document their hands-on work after returning to the bay. Instructors or mentors with access can review the submitted photos and videos, provide feedback, and support validation of the technician's competency.

It's an additional way to connect training with actual work performed in the shop.

Supporting Technicians in the Field

For mobile service teams, completed work isn't always easy for a manager or mentor to observe firsthand.

Photo & Video Capture gives technicians the ability to document their work in the field, providing supervisors with visual information they can review remotely.

This creates another opportunity for feedback, accountability, and documentation without requiring the reviewer to be physically present for every task.

Greater Visibility Into Technician Development

Across shops and dealerships, Photo & Video Capture helps service teams:

• Review completed work: See photos and videos attached to task repetitions.
• Provide remote feedback: Give mentors and managers additional context when reviewing technician performance.
• Support competency validation: Use visual documentation alongside recorded repetitions and mentor evaluations.
• Maintain documentation: Keep a visual record of completed work and demonstrated competency.
• Improve visibility: Give leaders a clearer understanding of technician development, even when work happens across different locations.

Make Technician Progress Easier to Verify

Technician development depends on more than completing training. Leaders need to understand what technicians can demonstrate through hands-on work.

With Photo & Video Capture, Mentor Mentee gives service teams another way to document progress, support feedback, and make more informed decisions about technician readiness.

See how Mentor Mentee helps your team turn hands-on work into demonstrated competency.

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FAQs

What is Photo & Video Capture in Mentor Mentee?

Photo & Video Capture allows technicians to attach photos and videos directly to task repetitions, giving mentors and managers additional visibility into completed work.

Can mentors review technician work remotely?

Yes. Mentors and managers with appropriate access can review submitted photos and videos to support feedback and competency evaluations without being physically present.

How can the feature support off-site training?

Technicians can submit visual documentation of tasks performed after returning from a training session, giving instructors or mentors a way to review how learned skills are applied in the shop.

Can mobile service technicians use Photo & Video Capture?

Yes. Mobile technicians can attach visual documentation to task repetitions, allowing supervisors to review submitted work remotely.

Are attachments saved for future reference?

Yes. Photos and videos are saved with the associated task repetitions, creating a visual record of the work performed.